Dear customer, in case you purchase a product and want to exchange or return the product after it has been shipped to you, we provide the following conditions to complete the exchange or return process easily and simply.
1- Duration for exchange and return:
- Exchange within 7 days and return within 3 days from the date the customer receives the shipment.
2- Conditions for exchange and return:
- The product must be in its original condition and not used, with all attached labels intact, not damaged, and in its original packaging.
- If the product comes with gifts or accessories, they must be returned in their original packaging as a condition for the return.
- In case of a manufacturing defect or problem with the product, it will be repaired, and if repair is not possible, it will be replaced or the full amount refunded.
- If there is a manufacturing defect in the product, we bear the shipping costs.
- The original purchase invoice must be attached when initiating the exchange or return procedures.
- In case of exchange or return, the customer bears the full shipping costs.
- Return and exchange are through the same shipping company that delivered the product to the customer.
3- Return methods:
- The customer has the option to refund the purchase value or exchange it for another product.
- To refund purchases made by credit cards or bank checks, the amount will be refunded via the customer's bank account within 7 to 14 working days, and the customer should follow up with their bank branch.
- We will contact you upon receiving and reviewing the shipment to ensure it matches what was described above to arrange the exchange or refund.
You can submit an exchange or return request via email at
[email protected] or via WhatsApp at 0509472862, including the following information:
• Email subject: Exchange
• Invoice number
• Customer name
• Reason for exchange
• Name of the product to be exchanged
- You will be notified of the re-order method and service immediately upon receiving your request and verifying the item and its accessories.
• Email subject: Return
• Invoice number
• Customer name
• Reason for return
• Name of the product to be returned
• (Bank name + IBAN number + Account holder’s name) * The account holder’s name must match the invoice holder’s name.
For additional inquiries, you can contact the number 0509472862 during working hours.
4- Exceptions not covered by the return and exchange policy:
- Mismatch of serial numbers of the device, original box, colors, or any other appearance compared to the product upon receipt during purchase, as recorded in the purchase invoice.
- Malfunctions and damages resulting from misuse.
5- Warranty:
- You must refer to the warranty period specified for each product.
- In case of a manufacturing defect or problem with the product, it will be repaired, and if repair is not possible, it will be replaced or the full amount refunded.
- The original invoice or its number must be present to benefit from the warranty if the product has a warranty card.
